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MKtrading Sneaker Store Refund and Return Policy

Thank you for shopping at MKtrading Sneaker Store. We strive to provide you with the best products and service possible. Please read our refund and return policy carefully before making your purchase.

Returns:

  • Returns are only valid within 3 days of the delivery date.
  • We only accept returns if there is a fault with the item. This includes manufacturing defects or damage that occurred during shipping.
  • The product must be in its original condition with all tags intact.
  • We do not accept returns on second-hand products.

Refunds:

  • Refunds will be issued only if the returned item meets the criteria mentioned above.
  • Refunds will be processed within 7 business days after the returned item is received and inspected.

Shipping:

  • Standard shipping takes 3-4 business days for delivery.
  • Express shipping takes 1-2 business days for delivery.
  • Please note that shipping times may vary depending on your location and any unforeseen circumstances.

How to Initiate a Return:

  1. Contact our customer service team within 3 days of receiving your order to initiate a return.
  2. Provide your order number and details of the fault with the item.
  3. Our customer service team will guide you through the return process and provide you with a return authorization number (RAN).
  4. Pack the item securely with all original tags and packaging.
  5. Ship the item back to us using a trackable shipping method.

Contact Us: If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at Support@mktradingza.com

Note: MKtrading reserves the right to refuse any returns that do not meet the above criteria or are initiated after the specified timeframe. This policy is subject to change without prior notice.

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